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AceTimeClocks always tries to
deliver the exact product ordered by the customer. If a product is
unavailable, customer will be contacted and if customer agrees, a
similar product, nearest to the description and image of that ordered,
will be delivered, if otherwise the money will be credited back if order
can not be delivered in the desired time frame set forth by customer.
If a product is unavailable
readily, the customer will be informed about this through e-mail and a
full refund of the money will be issued within 72 business hours.
Customers must contact the
Customer Service at cs#AceTimeClocks (replace # by @)to cancel an order. If the product has not been dispatched by
the time order is cancelled, AceTimeClocks, at its sole discretion,
may cancel the order and refund entire payment to the customer.
AceTimeClocks does send
e-mails to its registered users about new item/schemes and discount
coupons. Users may opt in or out the mailing list if they do/do not want
to receive these mails by writing to our Customer Service.
Products once delivered can be
returned - for instance when the customer is not 100% satisfied -
subject to the terms and conditions laid down in the Return Policy
Statement.
In every case that a customer
wants to cancel an order after order is dispatched, customer has to bear
shipping and handling expenses.
Pricing Policy:
Your receipt of an electronic or other form of order confirmation does
not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. AceTimeClocks reserves the right
to accept or decline your order for any reason at any time. In case of
non-availability of the ordered item, AceTimeClocks will contact you
if the procurement of the product that you selected takes longer than
the time specified in the description of that product. All orders
placed (in U.S. denomination) must obtain verification pre-approval with
an acceptable method of payment. We may require additional verification
or information before accepting any order. If additional information is
necessary, we will contact you via email or Telephone number at the
email address/telephone number provided on your order. Shipping and
delivery timeframes quoted on the site will not begin until appropriate
approval and verification of your order has been obtained.
Lowest price guarantee:
At AceTimeClocks all of your purchase are protected by lowest price guarantee for full 6 months after the purchase. In the event you find same products available at lower prices for new condition, we will refund you the difference. To obtain price difference credit, please contact us with details of the product available for sale at lower price. You must be able to provide sufficient proof of the lower price item, for example if the item is available on any website then URL or web address of the item etc.
Availability Policy:
Please note the processing times specified in the product/item details page of each item.
If specified processing times does not meet your needs then please write to us for a possible arrangement to expedite your order processing.
The products are strictly subject to availability, AceTimeClocks does not make any guarantees for availability of any item and reserves the right to cancel the order if item is not available and can not be procured from the suppliers in the time frame established by the customer or specified at item details page.
If the customer has expected time of delivery then it must be specified in the checkout shipping/comments section.
If customer wishes to cancel the
order, please see our Cancellation Policy.All
notifications will take place via email. AceTimeClocks will make
every possible effort to deliver the order by the expected delivery date
specified by the customer but does not make any guarantees that order
will be delivered by the expected date of delivery. If customer has
strict delivery deadline then customer must write to us in advance of
placing an order so that order items can be checked against inventory at
hand. Our customer services staff is very prompt and would usually reply
within first 2-16 hours.
AceTimeClocks can not be held liable for any other charges, loss of profits,
emotional stress, damage or any other liability etc caused due to the
delayed or non delivery of the order.
Add on Services:
AceTimeClocks offers various add on services like
merchandise insurance etc. These services are strictly
available to qualifying orders only. Usually there is minimum purchase
amount and/or certain type of items purchase required to qualify for
these services which is listed on the product description pages. However
these services are provided with most of the items listed on
AceTimeClocks for nominal charges.
Errors and Omissions Policy:
In the unlikely event if a product is listed at an incorrect price due
to a display or typographical error, or an error in pricing information
received from our suppliers AceTimeClocks shall have the right to
refuse or cancel any orders placed for product listed at the incorrect
price. The customer will be notified in such events.
AceTimeClocks will have the right to refuse or cancel any such
orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase
and your order is cancelled, AceTimeClocks shall immediately issue a
credit to your credit card account to the amount of your original
charge.
Cancellation Policy:
Once a product is shipped it cannot be cancelled by the customer.
However, we may try to cancel your order if contacted before the order status is 'Processing'.AceTimeClocks
has full right to decide whether an order has been processed or not. The
customer agrees not to dispute the decision made by AceTimeClocks
and accept AceTimeClocks decision regarding the cancellation.
Once a delivery attempt is made, no cancellation will be accepted.
Refunds in such scenario's would be subject to customer obtaining RMA. These refunds will only be
considered when the product has been received back by AceTimeClocks in original conditoin with all items and accessories included.
Warranty / Dispute Policy:
Perishable Products - AceTimeClocks does not provide any warranties
on the products it delivers, except as given for the products discribed on products discription pages of the
product.
All and any disputes related to
AceTimeClocks service shall be subject to the jurisdiction of
California(USA) courts.
Fraudulent / Declined Charges
Policy:
AceTimeClocks reserves the right to recover the cost of goods,
collection charges and lawyers fees from persons using the site
fraudulently. AceTimeClocks reserves the right to sue the recipient
in case of fraudulent charges and denial of charges by the customer.
Payment Policy:
We accept all Master,Visa, American Express and Discover Cards through our payment service providers. We currently use Google checkout and paypal as standard payment methods. We
encourage customers to read payment policies of respective payment service providers terms and conditions of
using AceTimeClocks. AceTimeClocks shall not be liable for any
policy, terms and conditions changes of our merchant account gateway
resulting in additional expenses or losses by using this website.
Liability:
The description provided on AceTimeClocks, including but not limited
to composition,dimension, weight etc are true to AceTimeClocks's
knowledge. However,AceTimeClocks can not be held responsible for any
discrepencies between the actual specifications,description and what is
shown on this website. Also customer assumes complete responsibility of
using the products sold at AceTimeClocks. AceTimeClocks can not
be held liable for any loss, damage, or injury caused by the use of
products sold by AceTimeClocks.
The customer agrees to defend, indemnify and hold AceTimeClocks and
its affiliates from any and all liabilities, costs and expenses,
including attorney's fees, related to any violation of this Agreement by
them or your authorized users of your account.
The customer also agrees to defend, indemnify and hold AceTimeClocks
and its affiliates harmless from any and all liabilities, costs and
expenses, including attorney's fees, in connection with the use of the
Service or the placement or transmission of any message or information
or other materials by you or authorized users of your account.
Money back guarantee:
We are confident of the quality of our products. At AceTimeClocks we provide 15 days money back guarantee. If you are not fully satisfied with the products purchased you may return them for full refund of the amount you paid for the purchase. Additionally we do not charge any restocking fee so that you can shop confidently.
To be able to receive full refund, you must obtain a RMA# and the products return must be post marked within 15 days of purchase. Also all accessories should be returned with the return in its original packaging.
1 year product warranty:
All products sold at AceTimeClocks are covered with 1 year comprehensive warranty from the date products are purchased for the software and hardware. The warranty does not cover the physical damage to device due to mis handling and abnormal usage, wear and tear due to inappropriate surrounding. In the event the device does not function properly within warranty period, we will replace defective device with equivalent device at no cost to the customer.
AceTimeClocks may modify this Agreement from time to time by
changing the above terms and condition. The terms and conditions
applicable to the customer will be the ones that were prevailing on the
day and time you placed your orders.
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